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Professional
Experience

Multiple Roles

Macquarie Group​

2012 - 2025

New York City, USA

Makati City, Philippines

Regional Product & Delivery Practice Lead, Associate Director

Coached, mentored, and upskilled 50+ product management and delivery leads of 15+ teams across seven countries over four business and technology divisional transformation programs. Learn more ⇢

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Competencies: Product Management, Agile Delivery, People Management, Senior Stakeholder Management, Organizational Change, Product Coaching, Delivery Coaching, Learning Design, Learning Delivery

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Payments Product Owner, Senior Manager

Owned the product roadmap and delivery of RTGS, BPAY, Cheques, and CHESS payment capabilities. Led Manila and Sydney agile teams in building strategic solutions, managed cross-division initiatives, decommissioned legacy technology, and shifted local talent to higher-value engineering work. Learn more ⇢

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Competencies: Product Management, Agile Delivery, People Management, Senior Stakeholder Management, Supplier Management

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Infra Tech Global Operations & Enterprise Services Lead, Senior Manager

As the Global Technology Change Management Process owner, evolved legacy processes to enable DevOps and Agile practices while maintaining controls and risk compliance. Created resource capacity through process simplification and controls automation. Chaired the Change Advisory Board for the bank’s Infrastructure and Workplace Technology, Banking and Financial Services, and Corporate Asset and Finance business groups.

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Competencies: Change Management, Incident Management, Problem Management, People Management

Strategic Imperative Lead

Globe Telecom

2018 - 2019

Taguig City, Philippines

Managed a key multimillion-dollar program, including delivery of Globe’s first commercial off-the-shelf wireless postpaid broadband product offering, and Southeast Asia’s first commercial consumer 5G. Awarded "Product Management Business Readiness Manager of the Year" despite being in the company for less than six months. Learn more ⇢

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Competencies: Project Management, Program Management, Product Management, Agile Delivery, Business Readiness, Senior Stakeholder Management

IT Process
Assurance Analyst

Asian Development Bank

2010 - 2012

Mandaluyong City, Philippines

As IT Service Management focal point and subject matter expert, co-led the IT Service Management tool upgrade. Defined service levels and key performance metrics for the transition to a new IT Service Desk provider. Created the Office of Information Systems and Technology’s first Standard Change Catalog.

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Competencies: Change Management, Service Level Management, Supplier Management, Project Management

Technology Consultant

Hewlett-Packard

2007 - 2010

Taguig City, Philippines

Owned and managed the Global Change and Deployment Management Process for a business intelligence portal used by ~30,000 end-users. Influenced customer demand to double the resource allocation for the team.

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Competencies: Change Management, Release Management, Incident Management, Problem Management, Service Delivery, People Management

Data Analyst

Data Gateway Philippines

2006 - 2007

Quezon City, Philippines

Consistent highest-quality and top output-based research analyst and abstract creator. Named one of the company’s top performers of 2006.

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Competencies: Data Analysis, Data Indexing, Abstracting

Education

Professional Certificate Digital Transformation in the AI Age

Massachusetts Institute of Technology Professional Education

2025 - 2026

Cambridge, Massachusetts

Candidate for graduation, July 2026

Master of Technology Management

University of the Philippines

2009 - 2012

Quezon City, Philippines

Dean's Lister, Academic Year 2011-2012.

 

Sole Project Author, “A Post-project

Evaluation of an IT Service Management Improvement Initiative: People and Tool”, 2012.

Bachelor of Science in Physics

University of the Philippines

2001 - 2006

Quezon City, Philippines

Two-time Dean's Lister, Academic Years

2004 to 2006.

 

Sole Thesis Author, “Complexity and Competitive Advantage in Penna Populations”, 2006.

 

Published “Complexity in Competitive Populations” in The Proceedings of the Samahang Pisika ng Pilipinas Physics Congress - Book of Abstracts, ISSN 1656-2666, presented in the 24th SPP Physics Congress, Davao, Philippines, October 2006

Certifications

Current

Google

UX Design

GenAI Prompting Essentials

International Consortium for Agile

Product Management Professional (ICP-PDM)

Agile Coaching Professional (ICP-ACC)

Authorized Instructor

Project Management Institute

Project Management Professional (PMP)

Scrum.org

Professional Scrum Product Owner (PSPO)

Professional Scrum Master (PSM)

Professional Agile Leader (PAL)

Previous

Amazon Web Services

Cloud Practitioner

SAFe 4

Product Owner / Manager

Practitioner / Agilist

ITILv3

Release, Control, and Validation

Foundations

Professional Training

Duke University

AI Product Specialization

Measure What Matters

OKR Leadership and Goal Setting

Subculture Systems

21st Century Leadership: Continuous Adaptation

Lean Six Sigma

Green Belt Certification Course​

Franklin-Covey

The 7 Habits of Highly Effective People

Oracle University

Service Oriented Architecture: Architectural Concepts and Design Principles

© 2025 by Ralph Mandingiado

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