Uplifting Enterprise Agility and Product Thinking
Role: Regional Product and Delivery Practice Lead
Competencies: Product Management, Agile Delivery, People Management, Senior Stakeholder Management, Organizational Change, Product Coaching, Delivery Coaching, Learning Design, Learning Delivery
The Challenge
Demand for digital transformation capability to drive innovation and business outcomes in the Northern Hemisphere was at an all-time high.
On-the-ground product and delivery expertise in the region was not present, and a thought leader was needed to uplift Americas and EMEA staff with these skills.
Divisions
Asset Management
Commodities
Global Markets
Financial Management
Operations
Technology
People and Culture
Regional Leadership
Locations
AMER: New York, Philadelphia, Houston
EMEA: London, Dublin, Luxembourg, Paris, Munich, Geneva
APAC: Gurugram, Singapore, Manila, Sydney
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Size
15+ Teams
500+ Staff
The Approach
Structured Coaching
and Skilling
A comprehensive capability building framework combining personalized coaching pathways with targeted upskilling. The approach established competency-based learning modules, and regular feedback loops for continuous professional growth. Structured sessions and workshops equipped teams and leaders with skills essential for digital transformation.
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Operating Model Advisory
Focused on understanding business processes, roles, and structures to optimize efficiency and strategic alignment. Partnering with service designers and process architects, the engagements involved user journey and service mappings, and development of Agile operating models that enhanced cross-functional collaboration. Included change management support, governance frameworks, and implementation roadmaps for sustainable adoption.
Regional Connected Communities of Practice
Established interconnected networks bridging geographic and functional silos to enable knowledge sharing and collaborative problem-solving. The approach identified practitioners and enthusiasts across regions, facilitated regular exchanges, and developed shared resources and best practices. These communities aimed to be self-sustaining ecosystems that accelerated innovation and fostered continuous learning across diverse markets.
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Strategic and Fit-for-Purpose Tooling
Designed and deployed technology solutions tailored to address unique operational challenges and strategic priorities. The approach began with comprehensive needs assessment and stakeholder consultation, followed by gap analysis of existing systems. Implemented scalable, user-friendly tools that balanced addressing current need while minimizing potential rework in the future.
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The Results
Embedded new ways of scoping, prioritization and related product practices that aided the delivery of time-sensitive business initiatives.
Double-digit % increase in delivery and leadership capability confidence assessments.
Created shared product language and reusable artefacts.
Aligned and implemented critical organizational strategies by influencing and coaching senior stakeholders, regional heads, and executive directors.
Uncovered and remediated 600+ hours/month of manual work and enabled 100% on-time completion of 400+ regulatory actions.
Double-digit % increase in agile maturity scores across the dimensions of team dynamics, customer focus, technical practices, and organizational culture.
Developed and launched the enterprise's first externally-certified Product Management course.
More than 500+ staff globally upskilled in Product Management, OKRs, and Agile methodologies, achieving NPS scores consistently above 80+.